Insurance Back Office Services for US Agencies
Kervigo provides expert insurance back office services for US agencies and brokers — covering the full back-office operation from policy processing and claims management to employee benefits administration and COI issuance. Reduce costs by up to 60%, hit 24-hour turnaround, and scale without limits.
Every Insurance Back Office Service Your Agency Needs
From individual service lines to a fully outsourced back office operation — Kervigo handles it all with insurance-trained specialists and defined turnaround SLAs.
What Sets Our Insurance Back Office Services Apart
Generic BPO providers handle any industry. Kervigo handles only insurance — and that specialization shows in every metric.
Insurance-Only Expertise
Every team member is trained exclusively in insurance back office services — not generic BPO work. We know AMS platforms, carrier portals, ACORD forms, and insurance workflows.
24-Hour Turnaround SLA
Endorsements processed within 24 hours. Certificates issued within 2–4 hours. Renewals prepared 90 days out. Every commitment is in your service agreement.
Two-Eyes Quality Protocol
Every processed item is reviewed by a second team member before it leaves our desk. This built-in quality check is why our accuracy rate stays above 98%.
Scales With Your Agency
Whether you're processing 50 policies a month or 5,000, our capacity scales with your book of business — no hiring delays, no training lag, no disruption.
Reduces E&O Exposure
Structured workflows, complete documentation, and consistent policy checking reduce the processing errors that most commonly lead to E&O claims.
Dedicated Account Team
You get a dedicated team that learns your workflows, your AMS, and your agency's preferences — not a rotating pool of anonymous processors.
How Kervigo's Insurance Back Office Services Work
Free Consultation
We review your current back office workflows, volume, and pain points to define the right scope.
Workflow Documentation
We document your processes, AMS setup, and quality standards — the foundation for consistent execution.
Parallel Run
Your dedicated team runs alongside your internal team for 1–2 weeks to validate quality before full handoff.
Full Operations
Your team handles all assigned tasks within SLA, with daily status reports and direct escalation access.
Insurance Back Office Services — Common Questions
What insurance back office services does Kervigo provide?
Kervigo provides a full range of insurance back office services for US agencies: P&C policy processing, employee benefits administration, claims follow-up, certificate of insurance issuance, risk assessment support, and agency operations consulting. We handle the complete back-office operation or specific functions based on your needs.
How much do insurance back office services cost?
Kervigo's insurance back office services typically cost 40–60% less than equivalent in-house staffing when you factor in salary, benefits, payroll taxes, and overhead. Pricing is based on scope and volume — contact us for a specific quote based on your agency's needs.
Which AMS platforms does Kervigo support?
Kervigo supports all major AMS platforms including Applied Epic, AMS360, Hawksoft, QQCatalyst, and others. Our team works in your existing system — no migration or new software required.
How quickly can Kervigo start providing back office services?
Most agencies are fully onboarded and operational within 2–3 weeks. Onboarding includes workflow documentation, AMS access setup, and a parallel-run period to ensure quality before full handoff.
Does outsourcing insurance back office services mean losing control?
No. Kervigo works within your existing systems and follows your documented workflows. You retain full visibility into all work, receive regular status reports, and define the escalation criteria for situations requiring your team's direct involvement.
Can Kervigo handle both P&C and employee benefits back office services?
Yes. Kervigo provides integrated insurance back office services covering both P&C and employee benefits lines — giving you a single, coordinated outsourcing partner rather than managing multiple vendors.
Learn More About Insurance Back Office Services
Ready to Outsource Your Insurance Back Office Services?
Schedule a free consultation and get a clear picture of what Kervigo's insurance back office services would deliver for your agency — including a specific cost comparison.
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