Complete Insurance Back Office Services for USA Agencies
AI-powered insurance back office outsourcing covering every function your agency needs - policy processing, claims management, employee benefits, and risk assessment - with 24-hour turnaround and 99% accuracy.
Our Services
Full-Service Insurance Back Office Outsourcing
Every back office function your insurance agency needs - handled by specialists with deep US insurance knowledge and AI-powered processing tools.
Policy Processing & Administration
End-to-end policy lifecycle management - from new business setup through renewals and cancellations - keeping your AMS records accurate and your clients covered correctly.
- New policy setup and verification
- Endorsement and mid-term change processing
- Renewal processing and remarketing support
- Cancellation and reinstatement handling
- Certificate of insurance (COI) issuance
- AMS record maintenance and updates
Claims Management & Support
From FNOL through settlement - we manage every step of the claims process with speed, accuracy, and the documentation practices that protect your agency from E&O exposure.
- First Notice of Loss (FNOL) processing
- Claims investigation and documentation
- Status tracking and carrier follow-up
- Loss run compilation and reporting
- Workers compensation claims support
- Claims file documentation and archiving
Employee Benefits Administration
Complete employee benefits back office support - enrollment processing, carrier billing reconciliation, and compliance documentation - for agencies serving employer groups of all sizes.
- New hire and open enrollment processing
- Life event change processing
- Carrier billing reconciliation
- COBRA administration support
- Benefits compliance documentation
- Employee communication support
Risk Assessment & Underwriting Support
Comprehensive underwriting support - risk profiling, submission preparation, loss run analysis - that helps your producers place business faster and negotiate from a position of strength.
- Risk profiling and exposure analysis
- New business submission preparation
- Loss run requests and analysis
- Renewal underwriting packages
- Commercial lines data compilation
- Surplus lines documentation support
Agency Consultation & Process Optimization
Strategic back office consulting - workflow audits, process redesign, AMS optimization - that helps your agency scale without adding headcount or sacrificing service quality.
- Workflow audit and bottleneck analysis
- Process design and SOP creation
- AMS optimization and configuration
- Growth readiness assessment
- Outsourcing transition planning
- E&O risk and compliance review
P&C Insurance Back Office Support
Specialized property and casualty back office support covering personal lines, commercial lines, and specialty risks - with deep knowledge of US carrier requirements and AMS workflows.
- Personal lines policy administration
- Commercial lines account management
- Specialty and E&S market support
- Multi-carrier account coordination
- Producer support and reporting
- Carrier portal management
Why Kervigo
Insurance Back Office Outsourcing Built for USA Agencies
Kervigo delivers complete insurance back office services to independent agencies, MGAs, and carriers across the USA, UK, and Canada. Our AI-powered platform and specialist team handle every back office function with the accuracy, speed, and compliance your agency demands.
- Specialists in US insurance regulations, carriers, and AMS systems
- 24-hour turnaround on all standard back office tasks
- AI-powered processing delivering 99.4% accuracy
- Dedicated team assigned to your agency account
- E&O-safe documentation practices across every function
Service Performance Benchmarks
Trusted by USA Insurance Agencies
Real results from agencies who outsourced their back office to Kervigo
"Kervigo handles our entire back office - policy processing, claims support, benefits admin. It is like having a full operations team without the overhead. Our producers can finally focus on selling."
Jennifer L.
Agency Principal, Southeast USA
"The accuracy and turnaround times are exceptional. We have cut our back office costs by over 40% while actually improving service quality for our clients. Best decision we made this year."
Michael T.
COO, Regional Insurance Agency, Midwest
Ready to Transform Your Insurance Back Office?
Join insurance agencies across the USA, UK, and Canada who have cut back office costs by 40-60% while improving accuracy and turnaround times with Kervigo.