Claims Management & Follow-Up Services — Kervigo Private Limited
Claims are the moment your clients judge your agency. Kervigo handles FNOL documentation, carrier follow-up, client communication, and file management — so every claim moves faster and your clients feel supported throughout.
Full-Cycle Claims Back-Office Support
From the moment a claim is reported to the day it closes, Kervigo manages every back-office touchpoint — keeping your files clean, your carriers accountable, and your clients informed.
First Notice of Loss (FNOL) Documentation
We capture and document all FNOL details accurately — claimant information, incident description, coverage verification, and initial reserve notes — so the claim file is complete from day one.
- Claimant & insured data entry
- Incident description documentation
- Coverage verification against policy
- Initial reserve notation
- AMS claim record creation
Carrier Follow-Up & Status Tracking
We proactively follow up with carriers on open claims — tracking adjuster assignments, status updates, and resolution timelines — so nothing falls through the cracks and your clients stay informed.
- Adjuster assignment confirmation
- Scheduled status follow-up calls/emails
- Claims log updates after each contact
- Escalation flagging for stalled claims
- Resolution timeline tracking
Claims Documentation & File Management
Complete claims file maintenance — organizing correspondence, uploading supporting documents, and keeping your AMS records current throughout the life of every claim.
- Document upload & organization
- Correspondence logging
- AMS claims record updates
- Supporting evidence tracking
- File closure documentation
Client Communication Support
We draft and send professional status updates to your clients on your behalf — keeping them informed at every stage without requiring your producers or CSRs to manage the communication queue.
- Status update drafting & sending
- Acknowledgment letters
- Settlement notification support
- Client inquiry response drafts
- Communication log maintenance
Subrogation & Recovery Tracking
We monitor subrogation opportunities and track recovery efforts — flagging eligible claims, documenting recovery actions, and updating files as recoveries progress.
- Subrogation eligibility identification
- Recovery action documentation
- Third-party correspondence tracking
- Recovery status updates
- File updates upon recovery
Claims Reporting & Analytics Support
We compile claims activity reports, loss summaries, and open claims registers — giving you and your clients the data needed for renewal negotiations and risk management decisions.
- Open claims register maintenance
- Monthly claims activity reports
- Loss summary preparation
- Carrier loss run requests
- Renewal data package support
Claims Handling Is a Retention Issue
Most agencies lose clients not because of price — but because of a poor claims experience. Kervigo helps you deliver the kind of claims support that builds loyalty.
Speed Protects Client Relationships
A claim is the moment of truth for your client. Slow follow-up and poor communication are the #1 reason insureds leave their agency. Kervigo keeps claims moving and clients informed.
Accuracy Reduces E&O Exposure
Incomplete FNOL documentation, missed follow-ups, and disorganized claim files create E&O risk. Our structured process ensures every claim is documented correctly from intake to closure.
Free Your Team for Revenue Work
Claims follow-up is time-consuming and repetitive. Offloading it to Kervigo gives your CSRs and producers back 5–10 hours per week — time they can spend on retention and new business.
Better Data for Renewal Negotiations
Clean, organized claims data gives your producers leverage at renewal. We maintain the records that make your loss summaries credible and your renewal presentations compelling.
Our Claims Management Process
A structured, repeatable process that keeps every claim on track from intake to closure.
Claim Intake
FNOL received — we document all details, verify coverage, and create the claim record in your AMS within the same business day.
Carrier Submission
We submit the claim to the carrier, confirm receipt, and log the adjuster assignment and initial response.
Active Follow-Up
On a scheduled cadence, we follow up with the carrier for status updates and communicate progress to your client.
File Maintenance
All correspondence, documents, and status changes are logged in your AMS — keeping the claim file complete and audit-ready.
Resolution & Closure
Upon settlement or denial, we document the outcome, notify the client, and close the claim file with a complete activity record.
"Our clients used to complain about not hearing back on claims. Since Kervigo took over follow-up, that complaint has essentially disappeared."
Lisa T.
Agency Principal — Texas
"The FNOL documentation alone has saved us from two potential E&O situations. Having a complete, timestamped record from day one is invaluable."
Greg M.
Commercial Lines Producer — Ohio
"CAT season used to overwhelm our team. Last year, Kervigo scaled up with us and we processed three times our normal claim volume without missing a beat."
Sandra R.
Agency Owner — Florida
Claims Management FAQ
Do you handle both P&C and commercial lines claims?
Yes. We support claims follow-up and documentation across personal lines (auto, home, umbrella) and commercial lines (GL, property, workers' comp, professional liability). Our team is trained on the specific workflows and carrier portals for each line.
How do you communicate with our clients on claims?
We communicate on your behalf, using your agency's email domain and templates. All outbound communication is drafted for your review or sent directly based on your preference — you stay in control of the client relationship.
Which AMS platforms do you work in for claims management?
We work in Applied Epic, AMS360, Hawksoft, EZLynx, QQCatalyst, and most other major platforms. If you use a platform not listed, we'll document your workflow and adapt quickly.
What's your turnaround for FNOL documentation?
FNOL documentation is completed within the same business day the claim is reported to us. For urgent or large-loss claims, we have an escalation protocol that prioritizes same-hour processing.
Can you handle high claim volumes during CAT events?
Yes. Our team can scale rapidly during catastrophe events — we have surge capacity protocols and can increase claim processing volume within 24–48 hours of a CAT declaration.
Other P&C Back-Office Services
Let Kervigo Handle Claims — You Handle Clients
Most agencies are fully onboarded within 5–7 business days. Start with a free consultation and we'll show you exactly how we'd integrate with your claims workflow.