Insurance Claims Management Outsourcing for USA Agencies
AI-powered claims processing with 24-hour turnaround and 99% accuracy. From FNOL through settlement - we handle every step so your team can focus on growing your book.
What We Handle
End-to-End Claims Management Services
Every claims function your agency needs - handled by specialists with deep insurance knowledge and AI-powered tools.
First Notice of Loss (FNOL) Processing
We handle every FNOL with speed and accuracy - capturing all required information, setting up the claim in your system, and notifying the right parties within hours of receipt.
- FNOL intake via phone, email, and portal
- Coverage verification against active policy
- Claim setup in carrier and AMS systems
- Adjuster assignment and notification
- Insured acknowledgment and next-step communication
- Regulatory reporting compliance
- FNOL documentation and file creation
Claims Investigation Support
Thorough documentation gathering and investigation support that gives adjusters everything they need to evaluate claims accurately - reducing delays and disputed settlements.
- Recorded statement coordination
- Medical records and bills collection
- Police and incident report retrieval
- Witness statement documentation
- Photo and damage evidence compilation
- Third-party information gathering
- Investigation timeline tracking
Claims Status Tracking & Follow-Up
Proactive follow-up on every open claim - tracking adjuster activity, carrier responses, and settlement progress so nothing stalls and your clients stay informed.
- Open claims diary management
- Adjuster and carrier follow-up calls
- Status update documentation
- Escalation for stalled or delayed claims
- Reserve adequacy monitoring
- Subrogation opportunity identification
- Claims closure confirmation and file archiving
Claims Documentation & Reporting
Accurate, complete claims documentation that protects your agency from E&O exposure and gives you the data you need to manage your book and negotiate renewals.
- Claims file documentation and organization
- Coverage analysis and denial support documentation
- Reservation of rights letter preparation
- Loss run compilation and formatting
- Claims trend analysis and reporting
- AMS claims record updates
- Regulatory compliance documentation
Liability & Property Claims Support
Specialized support for complex liability and property claims - from coverage analysis to settlement negotiation support - ensuring your clients receive fair and timely resolution.
- Coverage analysis and interpretation
- Liability determination support
- Property damage assessment coordination
- Contractor and vendor management
- Settlement negotiation documentation
- Excess and umbrella notification
- Multi-party claim coordination
Workers Compensation Claims Management
End-to-end workers comp claims management - from FNOL through return-to-work coordination - reducing claim duration, controlling costs, and keeping your clients compliant.
- Workers comp FNOL and regulatory reporting
- Medical management coordination
- Return-to-work program support
- Indemnity payment tracking
- Experience mod impact analysis
- Fraud indicator identification
- State-specific compliance management
Why Kervigo
Claims Management Built for USA Insurance Agencies
Our claims management outsourcing service is designed specifically for independent insurance agencies across the USA, UK, and Canada. We understand your workflows, your carriers, and your clients' expectations - delivering results that protect your reputation and your bottom line.
- Deep knowledge of US insurance regulations and carrier requirements
- 24-hour turnaround on FNOL and standard claims tasks
- AI-powered processing with 99.4% accuracy rate
- Dedicated claims specialists assigned to your account
- E&O-safe documentation practices on every file
What Sets Us Apart
What Our Clients Say
Insurance agencies across the USA trust Kervigo for claims management
"Kervigo transformed our claims workflow. FNOL processing that used to take our team half a day now happens in hours. Our clients notice the difference."
Robert M.
Claims Director, Mid-Atlantic Agency
"The claims tracking and follow-up service alone is worth every dollar. Nothing falls through the cracks anymore and our open claim count has dropped significantly."
Sarah K.
Operations Manager, Texas Insurance Group
Ready to Streamline Your Claims Operations?
Join insurance agencies across the USA, UK, and Canada who trust Kervigo to handle their claims management with speed, accuracy, and care.